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Service Update

International Postage only. UK & Ireland orders are unaffected.

Please see the message below from Royal Mail. Because of this we have had to pause international sales. We can however send parcels to most EU areas at a competitive rate via Parcel Force. There will be a slight delay. Please go through the checkout on our website, and you will see all available shipping options. We apologies for the inconvenience caused.

Published Date:11/01/2023 15:33

Royal Mail is experiencing severe service disruption to international export services following a cyber incident. We are temporarily unable to despatch items to overseas destinations.

We strongly recommend that you temporarily hold any export mail items while we work to resolve the issue.

Items that have already been despatched may be subject to delays. The following services for parcels and letters are affected:

All export items already received by Royal Mail are being processed through the Royal Mail UK network and held securely for export processing to recommence as soon as the export despatch systems are available again.

We would like to sincerely apologise to impacted customers for any disruption this incident is causing.

Our import operations continue to perform a full service, with some minor delays. Parcelforce Worldwide export services are still operating to all international destinations though customers should expect minor delays.

Our teams are working around the clock to resolve this disruption and we will update you as soon as we have more information. We immediately launched an investigation into the incident, and we are working with external experts to resolve this issue.