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Delivery & Returns

UK & Ireland Delivery Options.

We operate this website as a 'mail order' service. In order to maintain our competitive prices and quick service, order collections are only possible on a pre-arranged time / date.

Orders placed to the value of £25 to UK & Northern Ireland will receive free carriage, and your order would be shipped via 24 / 48 Hour courier, we do also offer fast next day services that is chargeable, these are priced below what we get charged. UK Islands may incur a surcharge if we cannot send your item by Royal Mail. 

Orders placed to the value of £100 will receive free carriage to Ireland. 

Quick guide to the services we use

  1. Royal Mail 24 (Small Parcels)
  2. DPD 48 Hour Courier (All UK regions apart from off shore islands)
  3. Parcel Force: 24 & 48 Hour (All UK Mainland) (Excludes Channel Islands, Highlands & Islands) We do ship to the Channel Islands and rates have been setup on system. Please add your products to basket and checkout for price.
  4. Please note that 24 Hour does not mean your order will arrive next day as we cannot always get the orders out in time before the courier arrives. But we will try our best. Some parts of Scotland would be 2/3 days and may have to be sent with DPD
  5. Northern Ireland & Rep of Ireland: We use both Fastway & DPD couriers & Royal Mail. 
Our shipping prices are worked out by weight for parcels going by Royal Mail, this is to give you the most accurate shipping prices possible. Many off our shipping price rates have been set below the costs we are charged. 
Parcels going by DPD, Parcel Force or Fastway Couriers are charged at a flat rate in the chart below. 

UK & Ireland Courier Price File
Royal Mail - Prices From £1.95 for small light weight parcels.  £1.95 
Royal Mail Special Delivery Next Day Before 1pm (orders must be placed and paid before 3.30pm) £7.50
DPD UK 48 Hour 25kgs  £8.00
Parcel Force 24 - 1/2 Days Hour 30kgs - Excludes Channel Islands and Higher parts of Scotland. £9.95
Fastway & DPD Couriers 30kgs - Northern Ireland  £5.50
Fastway & DPD Couriers 30kgs - Rep of Ireland  £7.50

Royal Mail
Please allow 1-2 days for UK 1st Class & 1st Class Signed For deliveries and up to 15 days for European destinations. Worldwide deliveries can take up to 30 days however most deliveries will arrive much earlier than this. 

Special Delivery: Excludes weekends and orders placed on Friday may not be delivered until Monday. Please also check the Royal mail website to make sure that your area is covered by next day delivery, this would include for example some higher parts of Scotland and some Islands.

EU Countries

As northern Ireland has remained in the EU customs union for goods, we can ship your orders as before Brexit, there is no customs checks or charges from Northern Ireland. We ship via Royal Mail, Parcel Force and DHL, We would recommend DHL as they are very fast and can ship to most areas within 1 to 2 working days.

International Rates outside the EU.
For all other international countries, any orders with a weight over 2kgs you would need to contact us first for a quote. This will ensure we can give you the best possible price. If you try to purchase a product over 2kgs this will be rejected unless we have a shipping rate setup for your country.

We ship worldwide and aim to dispatch all goods on the same day as we receive your order. As most orders are sent using postage which requires a signature we would ask that you please provide a shipping address where a signature can be obtained.

Any orders placed that are not shipped Signed or International Signed For would be at your own risk. We cannot be held responsible for non delivered goods purchased this way. Please select the shipping service that best suits your needs. We would recommend a signed for service for your peace of mind, so you can track progress of your order. 

Goods which were wrongly ordered or no longer required

We offer a no quibble return policy on all goods returned within 14 days of purchase. We do not charge a restocking fee however all return postage costs are at the buyers expense unless we have sent the wrong item or the item is faulty in that case we will cover returns. If you require replacement part(s) any delivery costs maybe chargeable.

For parcels that has been purchased wrong or no longer required, we do reserve the right to deduct the original shipping costs from any refund, even if the invoice / order does not show any postage costs, as shipping costs keep rising, this is not something we can cover especially if your order has been sent via a courier service or a tracked service. 

All returns should be made in accordance with the guidance below.

Damaged or incorrectly sent part(s)

We take great care to ensure that all orders are sent out correct however in the unlikely case you receive a part which is either damaged or not as ordered we promise to rectify the problem swiftly. Please contact us by email to let us know the issue where any action will be fully agreed with yourself. Having discussed with us the problem and a return having been agreed, we will refund any reasonable return delivery costs to us and replacements, if necessary, sent out to you at our expense.

All returns should be sent to:

Mower Part Sales
12 High Street
Co Down
BT24 8AB

Please include a copy invoice with your returns or your name and address and telephone number so we can identify your order quickly. Refunds / Replacements normally handled same day return has been received back to us.
Refunds to card payments may take a few workings days to arrive into your bank account.